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Wake up for floods, not parking questions.

Javelin answers your tenant line all night. Real emergencies reach your on-call person in seconds. Everything else waits for coffee.

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Example call, in English2:10 AM

Harbourview Property Management

CallerThere's water coming through my ceiling from the unit above.

JavelinOkay. Is it near any lights or outlets?

CallerIt's dripping near the kitchen light.

JavelinPlease switch that light off at the breaker if it's safe. I'm connecting our on-call manager now.

Emergency. On-call manager connected. Units 4B and 5B logged.

Sound familiar?

Your phone, last week. Now flip the switch.

Unit 72:10 AM On-call phone: "Where does recycling go?"Answered by Javelin. Nobody woke up.
Unit 4B3:40 AM Missed call: water through the ceiling.Emergency: on-call connected in 40 seconds
Unknown11:00 AM Voicemail: "Is the 2-bed still for rent?"Booked: viewing Thursday 5:30

What you get.

Your emergency list
Major leaks, no heat, broken entry locks. You decide what counts.
On-call, with a backup
If your on-call person doesn't pick up, it tries the backup.
Requests, sorted
Unit, problem and access permission, ready for the morning. Photo requests by text are coming soon.
Viewings, booked
It answers listing questions and books showings for vacant units.

Where it stops.

It never tells a caller a problem is safe.
Fire, gas or danger to life? It tells them to call 911 first.
It never approves repairs, rent changes or lease terms.
Anyone can ask for a person, any time.

Fair questions.

You do. We write the list with you, and Javelin follows it on every call.

You set a backup. Javelin tries them next and texts both of you the details.

Photo requests by text are coming soon. Today, Javelin logs the unit, the problem and the access permission.

Yes. Multi-location supports many buildings, calendars and routing rules.

Worth a read.

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